Difficult Conversations

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Harvard Business Review, "Difficult Conversations "
English | ISBN: 1633690784 | 2016 | 128 pages | AZW3 | 770 KB
You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive-not combative. Difficult Conversations walks you through:

Uncovering the root cause of friction
Maintaining a positive mind-set
Untangling the problem together
Agreeing on a way forward
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